Trillium Leadership and Gracious Space Transform Horizon House

December 2nd, 2011 by Patricia Hughes

Pat Hughes of Trillium Leadership Consulting was recognized for helping to transform the culture of a retirement care community in Seattle, Washington.

‘Guided by Pat Hughes of Trillium Leadership Consulting, Horizon House leaders learned to approach their mission by creating “Gracious Space” – a concept Hughes articulated in a book by that name.  Developing a common language and a joint stock of problem-solving strategies paid off when the Horizon House communication system failed. “If we hadn’t had the leadership training, and the experience of working across department boundaries, we wouldn’t have had as good an outcome,” says CEO Bob Anderson.

The community has made the leadership program – initially set to last only 18 months – permanent, and has widened its impact in several ways. Says HR Director Gloria Riggers, “At the end of every leadership-development team meeting, we have a practice of asking, ‘What out of our learning today can we take to our departments or our line staff?’ We have also involved our residents and our board of trustees in the vocabulary and principles of Gracious Space. It’s now woven into the culture of life and work at Horizon House.”

See the entire article at http://www.chhsm.org/news/2011/11/30/leadership-training-transforms-horizon-house.247010

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