Employment Relations magazine features Gracious Space

February 1st, 2012 by Patricia Hughes

More than half of all performance problems in the workplace result from strained relationships between employees.  A typical manager can spend 25-40 percent of his or her time dealing with workplace conflict.

Some managers think that caring about how employees feel is a waste of time—they are just there to get the job done, right? Not true—developing a respectful workplace that invites difference, develops conflict competence and promotes learning isn’t coddling; it’s leadership.  An organization that fails to train employees in these skills will suffer losses in opportunity, productivity and creativity.

One proven way to introduce these skills is through Gracious Space.   Creating Gracious Space at work enables everyone—employees, managers, executives, customers, suppliers, the board—to work better together in any situation.

Read the full article by Patricia Hughes, Transforming the Work Environment with Gracious Space published in Employment Relations Today magazine, January 2012, by Wiley Periodicals Inc., a Wiley Company.

Trillium Leadership and Gracious Space Transform Horizon House

December 2nd, 2011 by Patricia Hughes

Pat Hughes of Trillium Leadership Consulting was recognized for helping to transform the culture of a retirement care community in Seattle, Washington.

‘Guided by Pat Hughes of Trillium Leadership Consulting, Horizon House leaders learned to approach their mission by creating “Gracious Space” – a concept Hughes articulated in a book by that name.  Developing a common language and a joint stock of problem-solving strategies paid off when the Horizon House communication system failed. “If we hadn’t had the leadership training, and the experience of working across department boundaries, we wouldn’t have had as good an outcome,” says CEO Bob Anderson.

The community has made the leadership program – initially set to last only 18 months – permanent, and has widened its impact in several ways. Says HR Director Gloria Riggers, “At the end of every leadership-development team meeting, we have a practice of asking, ‘What out of our learning today can we take to our departments or our line staff?’ We have also involved our residents and our board of trustees in the vocabulary and principles of Gracious Space. It’s now woven into the culture of life and work at Horizon House.”

See the entire article at http://www.chhsm.org/news/2011/11/30/leadership-training-transforms-horizon-house.247010